Warranty and return of goods

"Tcars" company operates in accordance with the Law of Ukraine "On the Protection of Consumer Rights" (Law No.: 1023-XII, edition dated 02.27.2020, basis - 465-IX) and current legislation of Ukraine.

The warranty for a new product is 14 days. Warranty for used goods - 5 working days.

Before the sale, we conduct:

- mandatory inspection and testing of each auto part for functionality and completeness;

- we provide photos and a video review (if necessary) on which you can consider the spare parts in more detail;

- we carry out preparation and high-quality packaging of the goods before shipping.

If the product does not suit you, you can return the product within 14 days - a new product, within 5 days - a used product.

New merchandise must be returned in new condition, with no signs of installation, physical wear, and/or damage in proper packaging.

The used product must be returned in its original condition with the appropriate markings for identification.

Transport and other costs associated with the return of both goods and funds are discussed individually.

Refunds are made within three business days of receipt of the returned item for new and used items.

Refunds are made both in cash and in non-cash form.

The guarantee is not provided and refunds are not made in the following cases:

• there are mechanical or other damages caused by intentional or negligent actions of the buyer or third parties;

• unauthorized disassembly, repair or internal components of the product have been changed, the design of the product has been changed;

When receiving, be sure to check the completeness of the product and the absence of defects!

If you have any questions, you can contact us by phone  +38 063 100 66 11